Original Packs
Staying with your original packs keeps things how you’re used to, but backed by Capsule’s expertise and patient care.
Receiving your medication has never been so easy.
Our Original Pack Dispensing service makes managing your medication simple and stress free. We order your prescriptions directly from your GP, so you never have to worry about remembering to order your medicines yourself. Once prepared and checked by our pharmacy team, your medicines are delivered straight to your door in their original, sealed manufacturer packaging.
This means your medication stays safe, clearly labelled, and always includes the full patient information leaflet. You get the same trusted pharmacy care with the convenience of everything handled for you, no queuing, no reordering, and no confusion.
Benefits of Original Pack

Your box and leaflet show what each medicine is for and how to take it

Original packs keep tablets safe from light, air and moisture.

Familiar names and boxes help you avoid mix-ups

Easy to adjust if your doctor changes a dose or stops a medicine

Side effects and directions are easily read

Child-resistant caps and seals protect against accidents

Great if you prefer managing your own medicines

More convenient delivery and ordering while still having a personal pharmacist.

Batch numbers on boxes help identify affected medicines
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Start enjoying the Capsule Service
Need help deciding? Contact us and a member of our team will be happy to help.
How it works
You choose your product and dosage

We start by determining your specific medication needs through a simple sign-up form or call.
We order and prep your medication

Our pharmacist prepares your medication in your chose format – whether it’s pill pouches, blister packs, or original packs.
We deliver your meds strait to your door

Your medications are then discretely packages and delivered to your preferred address completely free of charge.
FAQs
What is Original Pack Dispensing?
Original Pack Dispensing means your medicines are supplied in the manufacturer’s original sealed packaging, exactly as they were produced.
Is it safe to dispense medicines this way?
Yes. Original Pack Dispensing is approved by the NHS and the General Pharmaceutical Council (GPhC). Each pack is checked by our qualified pharmacy team to make sure it matches your prescription and is in perfect condition before being supplied to you.
What are the benefits of Original Pack Dispensing?
This method keeps your medicine in tamper-proof packaging, includes the manufacturer’s patient leaflet, and ensures the longest possible shelf life. It also reduces the risk of errors during repackaging and helps maintain product integrity.
Can I still get advice about how to take my medicines?
Absolutely. Even when your medicines come in their original packs, our pharmacists are always available to explain how and when to take them, discuss side effects, and answer any questions you may have.
What if I only need part of a pack or a different quantity?
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Will my medicines look different from what I had before?
Sometimes manufacturers change packaging or tablet appearance, but the medicine inside remains the same. If you notice a difference and are unsure, our pharmacy team can confirm it’s correct before you take it.
What should I do if the leaflet or instructions are missing?
If a leaflet is missing or damaged, contact us and we’ll provide a replacement or direct you to an online version approved by the manufacturer. We can also explain any instructions over the phone or in person.
Can Original Pack Dispensing be used for all medicines?
Most medicines can be supplied in their original packaging. However, some may need to be repackaged for safety reasons, such as when a patient requires a smaller dose or different quantity to the original pack size.
What if I have difficulty opening blister packs or bottles?
If you struggle with packaging, let our team know. We can discuss alternative options such as the Capsule Pouch or Dosette Box service for added convenience.
Can I switch from Original Pack Dispensing to a Dosette Box or Capsule Pouch?
Yes, absolutely. If you find that organising your medicines is becoming difficult, we can easily move you to a Dosette Box or Capsule Pouch service. Our team will guide you through the change to make sure your medication continues without interruption.